SHIPPING & RETURNS
SHIPPING POLICY
At Zorellie, we want your shopping experience to be as smooth and enjoyable as possible. Every order is carefully prepared and packaged to ensure your items arrive safely.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information so you can follow your package every step of the way.
Delivery times may vary depending on your location and shipping method. While we always do our best to ensure timely delivery, occasional delays may occur due to circumstances beyond our control. Our goal is to make sure every Zorellie order reaches you with care, so you can enjoy your new favorites!
RETURN & EXCHANGE POLICY
At Zorellie, your satisfaction means everything to us. If something isn't quite right with your purchase, we're here to help. We want you to feel confident with every order, and we understand that sometimes an item may not be exactly what you expected. Eligible items may be returned in their original, unworn, and unused condition, with all original tags attached, within our return period.
To start a return or exchange, simply contact our customer support team with your order number and details about your request. Our team will be happy to guide you through the process and provide the necessary instructions. Your experience matters to us, and we're always here to make shopping with Zorellie a pleasant one!